FAQ'S

How do I book?
The preferred method is by booking online though our booking system, alternatively you can email or phone. Our contact information can be found here.

Can my Bouncy Castle/Inflatable go indoors/outdoors?

Yes.

Most of our inflatable devices are designed for either indoor or outdoor use. You will need to let us know this at the time of the booking as different safety equipment will be used.

If you wish to use any of our equipment indoors, we would strongly suggest that you ascertain the internal dimensions of the room including floor space and ceiling height to ensure that the item fits.

 

Do you offer a free bad weather cancellation?

No.

We will always try our upmost to provide you with safe equipment come rain or shine. As it is likely that any inclement weather will pass at some point during the day, we will always aim to deliver the equipment so that you may use it later in the day if need be. Our delivery staff will always offer practical advice on the safe use of the equipment. Alternatively if you wish to move your equipment inside due to the forecasted weather, please do call us as we will need to bring additional safety equipment.

If your event is on a large scale or has cost a considerable expense, you may wish to consider event insurance to protect yourself against bad weather.

What are the power requirements for your items?

One 13 amp power socket is required for each Bouncy Castle/Inflatable and must be within 50 meters.

What happens if I have a technical issue with the equipment on the day?

Rest assured we are always contactable. Usually 99% of technical issues can be resolved over the phone; however we will come back out to you if not.

In the first instance, we would encourage you to call us on the number given or found on your original booking contract.

What's included in the price?
You will also receive an electric blower/fan, 25m extension cable and safety crash mats. The price we quote also includes set up, inflation and packing away the equipment on collection. Most of our Bouncy Castles come with sun / rain showers too.

What do we need to do to the garden/field/hall/car park etc before the inflatable arrives?
Please clear the driveway / side passage so that we can get clear access to the garden. Please make sure the grass is not too long and that it is clear of any sharp objects and animal mess.
We can not setup on dry/dusty/wet mud, stones or animal mess - please make sure the garden is clean and tidy before we arrive.
If we are setting up on a hard surface, please make sure the area is swept up before we arrive.

How long does it take to set up/inflate/deflate/pack up the inflatable?
The bouncy castles take approximately 30 minutes to set up and 30 minutes to pack up. However this is only an estimate, times may vary depending on which bouncy castle or package you hire.
You must collect all ball pit balls back into the storage back BEFORE we return to collect the equipment.

How much notice do I need to give for a booking?
You can book anytime, however, we get very busy over the summer period so please book as early as possible to avoid disappointment. We welcome last minute bookings.

Can adults use the equipment?

This depends on what you have booked, on delivery the team will have told you who the equipment can be used by. You can also find this on the paperwork you signed on delivery, if unsure please contact us on the number given. Not all of the equipment is adult friendly.

Can you provide a bouncy castle for our public event?
We provide many bouncy castles and inflatables for public events every year including fetes, fun days, galas and pub fun days.

Can the bouncy castle be set up on a slope?
Unfortunately this is not possible however if it is a very slight slope it may be possible, you will need to discuss this prior to the booking.

Can we keep the castle overnight?

Yes you can keep the bouncy overnight, however we require this to be arranged at the time of booking. There is a small charge to hire it overnight of £25. Please note, we will not allow any castle to be kept overnight unless arranged in advance.